A2Z Professional Services, a growing Lowe’s PROvider based in Texas, specializes in installation services for millwork, kitchens, bathrooms, fencing, siding, and various lumber applications. Founded by Emad Alqadi and his brothers in 2008, the company swiftly gained recognition after successfully resolving installation challenges at a Lowe’s store. Word of their exceptional service spread like wildfire, leading to the exponential growth of their business. A key contributor to A2Z's success has been their adept use of technology, notably adopting Cilio even before Lowe’s introduced its Installation Management System (IMS).
Customer Communication
A2Z Professional Services, a growing Lowe’s PROvider based in Texas, specializes in installation services for millwork, kitchens, bathrooms, fencing, siding, and various lumber applications. Founded by Emad Alqadi and his brothers in 2008, the company swiftly gained recognition after successfully resolving installation challenges at a Lowe’s store. Word of their exceptional service spread like wildfire, leading to the exponential growth of their business. A key contributor to A2Z's success has been their adept use of technology, notably adopting Cilio even before Lowe’s introduced its Installation Management System (IMS).
Controlling Cycle Time
A2Z's struggle to track multiple job steps due to the absence of calendaring capabilities from retailers found a resolution in Cilio. Tiffany emphasizes how Cilio's calendar feature provides a clear plan, enabling timely scheduling and allowing the coordination team to proactively manage each customer. The ability to flag job exceptions, coupled with the flexibility to transfer jobs back to the retailer, empowers A2Z to maintain control over the cycle time, even in the face of unforeseen challenges.
Managing Exceptions
Cilio doesn't stop at automating communication and coordinating schedules; it handles the overall coordination of jobs from start to finish. A2Z coordinators benefit from streamlined operations, allowing them to focus on customer issues and exceptions like permitting or compliance. All such exceptions are efficiently tracked in Cilio, proving invaluable during quarterly business reviews with retailers.
Efficiency Impact
Cilio has tremendous impact on operational efficiency—it empowers A2Z to expand, hiring more subcontractors, financially rewarding existing coordinators, and managing the business more smoothly and profitably. The hands-on presence of the Cilio team has left a lasting impression on A2Z, with team members praising Cilio’s responsiveness, assistance in problem-solving, and an overall feeling of camaraderie.
A key part of this process was an Efficiency Assessment across the overall operation. Structuring this conversation was a major step in A2Z’s operations success.
Find out about our Efficiency Assessment and download the A2Z case study!
