Cilio Case Study: Best Buy Window Treatment, Ergun Aral
Specialty: Blinds & Shutters
Years in Business: 20 Years
Region: Southern Florida
Background
Founded by Ergun Aral, Best Buy Window Treatments specializes in the installation of blinds, shutters, shades, and drapes. As a leading service provider for Costco, the company manages a constant flow of installation jobs, alongside independent sales. In 2015, facing a growing demand for efficient lead management, Ergun turned to Cilio for a solution that could simplify operations and eliminate the need for multiple systems. He was Cilio’s first customer for the CiO platform!
Challenges
Before adopting Cilio, Best Buy Window Treatments faced several operational challenges. They were using various platforms to track leads from Lowe’s, Costco, and independent sales within their core business, leading to duplicate data entry and inefficiencies.
Additionally, Best Buy was getting bogged down entering the same data into different systems, which took up valuable time and increased the chance of human error. They needed a solution that could integrate with Costco’s lead management system (Centah) and provide seamless communication between the office and crews in the field.
Solution
Ergun, known for his commitment to streamlining processes and systematizing operations, found the perfect solution in Cilio. The software enabled Best Buy Window Treatments to manage every aspect of the installation process in one system.
Cilio seamlessly integrated with Costco’s Centah, allowing Best Buy Window Treatments to automatically receive and process leads from Costco without duplicating efforts. Cilio’s end-to-end job management features also allowed them to have complete oversight of new jobs, from estimating orders to managing installations and communicating with teams in the field. Cilio’s real-time updates gave Ergun that ability to track job status, view notes, read attachments, and ensure that all requirements are met for each installation, all from within his own system. Once completed, Cilio updates Centah to meet Costco’s specifications.
Results
By implementing Cilio, Best Buy Window Treatments achieved much needed efficiency gains that eliminated the need for data entry into multiple systems. This has given Ergun the ability to scale his business, increasing both the number of jobs completed each month and the size of his installation team.
Cilio’s two-way communication between the office and field crews streamlined scheduling and sped up job completion times. The system provides the tools needed to replicate his efficient workflow in other locations.
Looking Ahead
Cilio has been a game-changer for Best Buy Window Treatments, allowing Ergun to grow his business, maintain high levels of service, and improve operational efficiency. The software’s flexibility and integration with Costco’s Centah have helped Best Buy Window Treatments keep up with big box retailer demands while also expanding its independent sales.
As Ergun continues to refine his processes, Cilio remains a core part of his strategy to grow Best Buy Window Treatments and expand into new markets.
Try Cilio Today
For more info about how Cilio supports home installation providers like Best Buy Window Treatments, schedule a demo and learn how Cilio can improve your home installation business.
