Cilio

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6 Payment & Quoting Challenges Faced by Home Installation Companies

Cilio CiO /

Building quotes and taking payments are the lifeblood of any home installation company. Without the right system in place, payment collection is often a headache for both customers and installers. Customers may face difficulties with payment methods, forgetting to pay on time, or dealing with confusing invoices.   Installers, on the other hand, often struggle with […]

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Pros and Cons: Independent Installers vs. Big Box Installers

Installer Best Practice /

Operating a Home Installation Business as an Independent Installer Versus Working with a Big Box Retailer  There are distinct differences between independent home installation contractors and those who work with big box retailers like Lowe’s and Home Depot. Each has its own set of advantages, challenges, and operational requirements. Understanding these distinctions is crucial for

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Installer looking at a tablet device to review analytics

The Difference Between “Reporting” and “Data Analytics” for Home Installers

Data Management, Leveraging Tech /

In the competitive industry of home installation services, every decision counts. Whether you’re revamping a kitchen or installing a new set of windows, the success of your business is based on understanding your operations deeply, converting opportunities into committed sales, and improving the efficiency and effectiveness of the crews.  The challenge most companies face is

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Contractor looking at his schedule on a phone

Top 8 Scheduling Challenges Faced by Home Installation Companies

Leveraging Tech /

In the busy world of home installations, job scheduling & coordination can be a major headache. Field crews/installers often deal with countless variables related to their job scheduling and coordination. These challenges not only hamper productivity but also increase the risk of errors and customer dissatisfaction.   In this blog, we explore the specific challenges faced

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Installer using a mobile phone to communicate with customers.

4 Most Common Communication Breakdowns in Home Installation Services

Installer Best Practice, Leveraging Tech /

Ever feel like there’s a hidden barrier complicating your home installation projects? It might just be communication!  This is the backbone of any successful home installation project. From scheduling appointments to keeping clients in the loop, effective communication can make or break the entire process.   At Cilio, we understand the importance of seamless communication, which

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How to Get Ahead in Lowes Scorecards, Surveys, and LTR

Installer Best Practice, Lowes IMS /

Ever wondered why customer satisfaction is so crucial, especially when it comes to Lowe’s?  In the field of installation services, getting a high Customer Satisfaction Score means customers are happy, which helps build trust and keeps them coming back. It shows the installer cares about doing a great job and making customers happy, which is

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Customer Satisfaction Metrics

Customer Satisfaction Metrics Best Practices 

Installer Best Practice, Lowes IMS /

In the competitive landscape of home installations services, achieving high customer satisfaction metrics is vital. Lowe’s installers face the challenge of maintaining excellent Craftsmanship and Professionalism (C&P) scores, alongside gaining positive Likelihood to Recommend (LTR) ratings. But what are the secrets to success?    Wouldn’t it be great to hear what other successful providers are doing? 

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