Ever wondered why customer satisfaction is so crucial, especially when it comes to Lowe’s? In the field of installation services, getting a high Customer Satisfaction Score means customers are happy, which helps build trust and keeps them coming back. It shows the installer cares about doing a great job and making customers happy, which is […]
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In the world of installation services, improving customer satisfaction is becoming increasingly crucial. Customer satisfaction entails ensuring that people are pleased with the services they receive. It’s like when you have an installer install a new appliance or fix something in your home, you want to feel good about the job they did. Most of
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In the competitive landscape of home installations services, achieving high customer satisfaction metrics is vital. Lowe’s installers face the challenge of maintaining excellent Craftsmanship and Professionalism (C&P) scores, alongside gaining positive Likelihood to Recommend (LTR) ratings. But what are the secrets to success? Wouldn’t it be great to hear what other successful providers are doing?
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At Cilio, we’ve supported installation companies as they learned how to become a Home Depot contractor. Cilio’s direct integration with Home Depot’s Service Center simplifies the amount of work needed to handle the increased volume of work – and paperwork! Home Depot offers numerous opportunities for installation companies to grow their business. Their network of
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We are in constant conversation with Lowe’s field management and their largest national installers. We also get frequent updates from Home Depot and other big box retailers. Here is what we are clearly getting as their priorities for 2024: Customer Satisfaction Scores For Lowe’s this is the LTR metric. For Home Depot it’s VOC. And
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Providers of installation services for large retail organizations can get insanely busy managing multitudes of tasks and coordinating hundreds of jobs. A logistical nightmare without the right tools. Enter Cilio, a game-changing solution that has empowered installers like A2Z Professional Remodeling, a Texas-based Lowe’s PROvider managing installation across multiple product categories, to take control of their
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A2Z Professional Services, a growing Lowe’s PROvider based in Texas, specializes in installation services for millwork, kitchens, bathrooms, fencing, siding, and various lumber applications. Founded by Emad Alqadi and his brothers in 2008, the company swiftly gained recognition after successfully resolving installation challenges at a Lowe’s store. Word of their exceptional service spread like wildfire,
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Since 2008, we’ve supported installation companies as they learned how to become a Lowe’s installer and then how to become a better PROvider. In some trade categories, Cilio supports over half of their installation volume in the field. Cilio’s direct integration with Lowe’s IMS simplifies the amount of work needed to handle the increased volume
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In the dynamic world of installation management, efficiency is key. Your office coordinators suffer through the same repetitive tasks on most every job. Cilio gives your team the ability to automate those manual touchpoints in a way that’s customized to your workflow. That’s why installers call Cilio their “virtual installer coordinator”. Cilio handles the complicated
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In today’s connected world, data is the new currency. Access to a wide range of information is pivotal, but the real value lies in the actionable insights drawn from the installation management software used to run your company. Big Box retailers like Lowe’s are no longer content with just having data – they’re using it
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