Cilio

Contractor looking at his schedule on a phone

Top 8 Scheduling Challenges Faced by Home Installation Companies

Leveraging Tech /

In the busy world of home installations, job scheduling & coordination can be a major headache. Field crews/installers often deal with countless variables related to their job scheduling and coordination. These challenges not only hamper productivity but also increase the risk of errors and customer dissatisfaction.   In this blog, we explore the specific challenges faced […]

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Installer using a mobile phone to communicate with customers.

4 Most Common Communication Breakdowns in Home Installation Services

Installer Best Practice, Leveraging Tech /

Ever feel like there’s a hidden barrier complicating your home installation projects? It might just be communication!  This is the backbone of any successful home installation project. From scheduling appointments to keeping clients in the loop, effective communication can make or break the entire process.   At Cilio, we understand the importance of seamless communication, which

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How to Get Ahead in Lowes Scorecards, Surveys, and LTR

Installer Best Practice, Lowes IMS /

Ever wondered why customer satisfaction is so crucial, especially when it comes to Lowe’s?  In the field of installation services, getting a high Customer Satisfaction Score means customers are happy, which helps build trust and keeps them coming back. It shows the installer cares about doing a great job and making customers happy, which is

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Customer Satisfaction Metrics

Customer Satisfaction Metrics Best Practices 

Installer Best Practice, Lowes IMS /

In the competitive landscape of home installations services, achieving high customer satisfaction metrics is vital. Lowe’s installers face the challenge of maintaining excellent Craftsmanship and Professionalism (C&P) scores, alongside gaining positive Likelihood to Recommend (LTR) ratings. But what are the secrets to success?    Wouldn’t it be great to hear what other successful providers are doing? 

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A2Z Case Study Thumbnail

A2Z Streamlines Scheduling & Coordination with Cilio

Case Studies /

Providers of installation services for large retail organizations can get insanely busy managing multitudes of tasks and coordinating hundreds of jobs.  A logistical nightmare without the right tools. Enter Cilio, a game-changing solution that has empowered installers like A2Z Professional Remodeling, a Texas-based Lowe’s PROvider managing installation across multiple product categories, to take control of their

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A2Z Case Study

The A2Z Success Journey with Cilio

Case Studies /

A2Z Professional Services, a growing Lowe’s PROvider based in Texas, specializes in installation services for millwork, kitchens, bathrooms, fencing, siding, and various lumber applications. Founded by Emad Alqadi and his brothers in 2008, the company swiftly gained recognition after successfully resolving installation challenges at a Lowe’s store. Word of their exceptional service spread like wildfire,

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