Welcome to the future of installation scheduling!
Cilio's newest feature, Automated Scheduling, is a game-changer for fast-paced installation companies managing a high volume of jobs. With auto scheduling, you can efficiently handle the complexities of scheduling installations for your customers without the need for an extensive team to take calls and communicate with customers. Cilio makes it smoother, faster, and more reliable.
Features at a Glance
Automated Crew Selection:
Cilio's system first identifies the right crew options for each job based on all the variables we measure, and then offers appointments to customers based on their open availability.
Customer Self-Service:
Customers receive a text message with a link to access an online view with next available appointments and check availability for a specific date. If they don’t find a desired appointment, the customer can contact your office directly through the portal.
Efficient Scheduling:
With 95% of text messages being read within 3min, your customers can schedule appointments far faster and more consistently than your office ever could.
Your Installation, Your Schedule
Automated Scheduling empowers your customers to select their preferred installation time directly from their mobile devices. Our intelligent system identifies the best-suited crew for each job while taking into consideration their capacity and availability. Once Cilio identifies the right team for the job, schedules are effortlessly created. We remove the manual work of your scheduling team and enable your customers to get the highest quality service possible.
Benefits for Your Business
Reduced Overhead:
Minimize phone calls and emails, and grow your business without increasing headcount. The “busy season” doesn’t FEEL quite as busy now.
Less Hassle, More Focus:
Say goodbye to the daily grind of manual scheduling. Let Cilio handle the logistics, freeing your team to focus on proactive tasks.
Error Reduction:
Automated processes mean fewer mistakes, like scheduling the wrong technician or overlooking specific job requirements.
Step in Slowly:
If you like the efficiency but are nervous about putting this in front of your customer right away, your scheduling team can set the auto scheduling options to test it on any applicable job first.
Customer Empowerment:
By offering self-service scheduling, you enhance customer experience and control.
Behind the Scenes
At the core of Cilio's Automated Scheduling is a highly advanced system to intelligently handle the complex task of scheduling installations without straining your team. The system intuitively conducts a thorough data analysis to make sure your scheduling process runs smoothly and quickly responds to the different needs of every job.
Cilio's Automated Scheduling isn't just a scheduling tool; it's a comprehensive solution that considers:
Field Tech Variables
Days of the week availability
Work location & exceptions
Tech’s daily capacity
Minimum job size
How long they work each day
Tech vacations & time off
Max days in a row to book
Miles between jobs
Skillsets of the tech
Individual items sold
Your custom qualifying questions
Lead Safe certifications
Limit locations by day
Product Specifics
Labor Category
Your custom questions by category
Custom SKU weighting
Acclimation time (flooring)
What NOT to auto-schedule
Special qualifying questions
Zip code exclusions
Custom workflow by company
Mileage: Location to customer
Cutoff time by category
Our Aim Is to Streamline Your Operations While Improving Efficiency
We aim for 70% of all jobs to be scheduled by customers with no need for office intervention, simplifying your processes like never before. Recognizing that some jobs are sensitive and need to maintain the human touch, you can exclude certain types of jobs, or remove a job from being auto-scheduled with just one click.
Join the Revolution in Installation Management
With Cilio's Automated Scheduling, you will enhance your efficiency, reduce overheads, and deliver an unparalleled installation experience to your customers. Start adding the “WOW” factor to your customer experience and embrace the future of installation management today!