Installer Best Practice

The Rise of Pro Services at Big Box Stores: How Installers Can Capitalize

Home Depot, Industry News, Installer Best Practice, Lowes IMS /

Over the past few years, big box retailers like Lowe’s, Home Depot, and Costco have quietly restructured the way they serve homeowners. One of the biggest shifts? A growing emphasis on Pro services and in-home installation programs. The average customer isn’t just buying products anymore. They’re buying convenience. And that means the real growth engine […]

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The Major Challenges of Fencing and How Cilio Helps

Cilio CiO, Installer Best Practice /

Running a fencing business isn’t easy. Managing leads, quote follow-up, scheduling jobs, staying on top of permits, and keeping everyone informed can be overwhelming, especially during busier seasons. As a fencing contractor, your success often comes down to how well you can juggle all the balls better than your competition.  That’s where Cilio comes in.

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Integrating Job Scheduling Software to Drive Sales Growth

Installer Best Practice, Leveraging Tech /

Effective job scheduling is vital to driving sales growth for home installers.  Manual scheduling is prone to mistakes and missed opportunities. Failure to cluster jobs correctly based on location, routing, and team capabilities opens up huge problems. This can drive up costs, slow down job completion, and leave customers unhappy – all of which hurts

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Pros and Cons: Independent Installers vs. Big Box Installers

Installer Best Practice /

Operating a Home Installation Business as an Independent Installer Versus Working with a Big Box Retailer  There are distinct differences between independent home installation contractors and those who work with big box retailers like Lowe’s and Home Depot. Each has its own set of advantages, challenges, and operational requirements. Understanding these distinctions is crucial for

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Installer using a mobile phone to communicate with customers.

4 Most Common Communication Breakdowns in Home Installation Services

Installer Best Practice, Leveraging Tech /

Ever feel like there’s a hidden barrier complicating your home installation projects? It might just be communication!  This is the backbone of any successful home installation project. From scheduling appointments to keeping clients in the loop, effective communication can make or break the entire process.   At Cilio, we understand the importance of seamless communication, which

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How to Get Ahead in Lowes Scorecards, Surveys, and LTR

Installer Best Practice, Lowes IMS /

Ever wondered why customer satisfaction is so crucial, especially when it comes to Lowe’s?  In the field of installation services, getting a high Customer Satisfaction Score means customers are happy, which helps build trust and keeps them coming back. It shows the installer cares about doing a great job and making customers happy, which is

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Customer Satisfaction Metrics

Customer Satisfaction Metrics Best Practices 

Installer Best Practice, Lowes IMS /

In the competitive landscape of home installations services, achieving high customer satisfaction metrics is vital. Lowe’s installers face the challenge of maintaining excellent Craftsmanship and Professionalism (C&P) scores, alongside gaining positive Likelihood to Recommend (LTR) ratings. But what are the secrets to success?    Wouldn’t it be great to hear what other successful providers are doing? 

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