Lowes

What Q3 Earnings Tell Us About Opportunities for Home Installation Companies

Industry News /

The latest earnings reports from major home improvement retailers paint a clear picture: the home improvement market is evolving, and there’s still plenty of opportunity for those who are ready to adapt. The residential home improvement industry is HUGE, and market share can be taken for companies who move aggressively to prepare for the pent-up […]

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The Lowe’s IMS portal: is it everything an installer needs to run their business?

Uncategorized /

  As Lowe’s rolls out exciting new digital capabilities with its IMS portal, installers are asking questions like: Why would I need other field service software in addition to the portal? IMS is a tool built and used by Lowe’s to manage the installation process. It’s the method of delivering new work to Providers and

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How Best Buy Systematizes Their Workflow with Cilio

Case Studies /

Cilio Case Study: Best Buy Window Treatment, Ergun Aral Specialty: Blinds & Shutters Years in Business: 20 Years Region: Southern Florida Background Founded by Ergun Aral, Best Buy Window Treatments specializes in the installation of blinds, shutters, shades, and drapes. As a leading service provider for Costco, the company manages a constant flow of installation

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Deck installer holding a tablet device

The Future of Home Installation Management: Trends and Innovations

Industry News, Leveraging Tech /

Technology is changing the game for home installation businesses, helping contractors work smarter, not harder. New tools like automated scheduling, mobile apps, and contractor support programs are making it easier to get more jobs done efficiently.  Cilio is the leading installation management platform for home installation companies. We keep our eyes on the future of

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Man reading earnings reports

What the Lowe’s and Home Depot Earnings Reports Mean for You

Industry News /

Lowe’s and Home Depot just released their 2nd Quarter earnings reports, marking the seventh straight quarter with negative comp-store sales and slightly lowered forecasts for 2024. But before you get discouraged, let’s look at the bright side. As the leading installation management software for Lowe’s and Home Depot installers, Cilio is here to highlight the

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How to Get Ahead in Lowes Scorecards, Surveys, and LTR

Installer Best Practice, Lowes IMS /

Ever wondered why customer satisfaction is so crucial, especially when it comes to Lowe’s?  In the field of installation services, getting a high Customer Satisfaction Score means customers are happy, which helps build trust and keeps them coming back. It shows the installer cares about doing a great job and making customers happy, which is

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Customer Satisfaction Metrics

Customer Satisfaction Metrics Best Practices 

Installer Best Practice, Lowes IMS /

In the competitive landscape of home installations services, achieving high customer satisfaction metrics is vital. Lowe’s installers face the challenge of maintaining excellent Craftsmanship and Professionalism (C&P) scores, alongside gaining positive Likelihood to Recommend (LTR) ratings. But what are the secrets to success?    Wouldn’t it be great to hear what other successful providers are doing? 

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